A letter to our guests.
Dear Jurassic Quest Guests,
As part of our commitment to the health and well-being of our crew, guests and the larger community, we are carefully monitoring the evolving coronavirus situation and are in regular contact with health agencies for information and guidance. Our priority is a safe wholesome experience for guests, and I want you to know what we're doing to live up to that and keep guests like you and our Jurassic Quest Family safe and healthy.
Given the recent updates from the US CDC, we have postponed all of our May events and are currently evaluating our summer schedule, including our Canadian tour. Jurassic Quest is deeply saddened; however, the safety and well-being of our guests and crew is our top priority. We are currently working with the venues to reschedule the postponed dates within 2020 and will post new rescheduled dates within the upcoming weeks. If you purchased tickets to one of the postponed events, they will be valid for the new date. As an appreciation of your loyalty and commitment to Jurassic Quest as we work through this difficult time, all guests who have purchased tickets to one of the postponed events will receive a special gift from us for attending our rescheduled show (limit 1 per child). If you cannot attend the event on the new dates once they are announced, you can then inquire about a refund. If we cannot reschedule an event within this year (2020), we will cancel the show and automatically issue full refunds.
We appreciate your patience during this time and will continue to update our website and Facebook page with any new information as it arises so stay tuned!
I look forward to seeing you at the show soon.
Chief Executive Officer, Jurassic Quest Holdings LLC