Frequently Asked Questions

Table of Contents

The Jurassic Quest Experience

Why choose Jurassic Quest?

Jurassic Quest isn't just an event. It's an adventure your family will never forget!

As North America's largest and longest-running animatronic dinosaur experience, we bring prehistoric giants to life with towering, scientifically accurate dinosaurs that spark awe the moment you walk in. Kids can meet playful baby dinos, train alongside raptors, dig for fossils, and dive into hands-on activities designed to keep imaginations (and energy levels!) running wild.

But what makes Jurassic Quest special isn't just the dinosaurs, it's the memories. The wide-eyed wonder. The laughter. The shared "Did you see that?!" moments.

We create a place where learning feels like play, curiosity leads the way, and families leave with stories they'll be talking about long after the last roar.

Where can I find information about the upcoming locations for Jurassic Quest?

Curious about Jurassic Quest's next location? Stay updated on our upcoming events by visiting our website and following us on Facebook! Additionally, you can sign up for notifications about when we'll be in your area by subscribing at https://www.jurassicquest.com/subscribe-now. Don't miss out on our next migration!

What age is this recommended for?

Jurassic Quest is designed for children aged 2-10, making it perfect for younger kids! Our dinosaur rides and dino inflatables have an age limit of 10 and under, with a maximum weight limit of 140 lbs. Please note that some attractions also have a minimum height requirement of 36".

Which dinosaurs can be found at Jurassic Quest events?

Each Jurassic Quest event features a wide variety of dinosaurs spanning over 160 million years of prehistoric history. While the exact lineup may vary by city, every show includes an impressive collection of life-sized, incredibly detailed dinosaurs from many different species.

Our animatronic dinosaurs are created in collaboration with leading paleontologists to be as scientifically accurate as possible making the experience both thrilling and educational.

From towering giants to playful baby dinos, there's always something ROAR-some to discover.

Want to see who you might meet? Explore our Dino Directory to learn more about the species featured at Jurassic Quest.

Will we meet Dino Trainers like Safari Sarah at the show?

Not all dino trainers travel to all shows, but you are guaranteed to see trainers at every show. You can learn more about them and our adorable baby dinos HERE!

Is Jurassic Quest an indoor event?

Jurassic Quest events are usually held indoors. In some cases, there may be activities or exhibits set up outside the venue or in multiple buildings for your family to enjoy.

Are there ways to enjoy Jurassic Quest before and after attending?

You can learn more about our incredible dinosaurs online through our Dino Directory.

Stay up to date with Jurassic Quest by following us on our socials below! We have even more exciting Jurassic Quest projects online HERE! You can also learn the Jurassic Quest theme song on our YouTube Channel, explore past Science Sundays, Fossil Fridays, and other dinosaur content as well.

Instagram: https://www.instagram.com/jurassicquest/

YouTube: https://www.youtube.com/@JurassicQuestEvents

TikTok: https://www.tiktok.com/@jurassicquest

Facebook: https://www.facebook.com/jurassicquest

Attendance

Can we bring a stroller or wagon?

Jurassic Quest indoor events are stroller and wagon friendly.

Does Green Screen Photography and Face Paint cost extra?

Face Painting and Green Screen Photography are premium activities that are only included with the Kids Dino-Mite Experience tickets. Premium activities are available for purchase at the Dino Store retail stand or any ticket booth.

What are the dinosaur rides like, and what are the height, weight, and age requirements?

Jurassic Quest offers two types of dinosaur rides: Stationary Dinosaur Rides – Large animatronic dinosaurs that stay in place while moving and roaring for a realistic experience. Walking Dinosaur Rides – Smaller dinosaurs that move forward at a slow, steady pace.

We also offer the T. Wrecks Raceway, where kids can drive battery-powered jeeps on a closed circular track.

Ride & Inflatable Requirements: Minimum height: 36" (required for the largest stationary rides and inflatables). Maximum weight: 140 lbs. Maximum age: 10 years old.

There are several rides and inflatables designed for smaller children, and our Tricera-TOTs soft play area is available for toddlers under 3 (socks required).

Are socks required?

Socks are required for participation in the inflatables and our Tricera-tots soft play area. If necessary, socks can be purchased at the Dino Store.

Can I wear an inflatable costume or dress up in cosplay?

We have a policy against wearing inflatable costumes. However, we do encourage both adults and children to participate in cosplay and wear traditional non-inflatable costumes. The reason for this policy is that inflatable costumes have the potential to damage exhibits and disrupt the experience of other guests.

I lost an item at the event.

If you realize you've lost something while still at the event, please visit the check-in area or speak with a team member right away so we can assist you.

If the event has already ended, please contact the host venue directly. All lost and found items are turned over to the venue at the conclusion of each event, and they manage retrieval after we depart.

We recommend reaching out to the venue as soon as possible with a description of the item and the date you attended.

Does parking come at a cost?

Parking policies and fees vary by venue and are not included with your Jurassic Quest ticket.

Parking is managed by the host venue, and many locations are cashless. We recommend checking the venue's website before your visit for current rates and accepted payment methods.

Are cameras or video recording allowed?

Absolutely! We encourage you to capture all your ROAR-some moments at Jurassic Quest!

We love seeing your dino discoveries! Snap photos, record videos, and share your prehistoric adventure with us by tagging @jurassicquest and using #JurassicQuest. Lights, camera… ROAR!

Can we bring food into the exhibit?

Outside food and beverage policies are set by the host venue and may vary by location. Many venues do not allow outside food or drinks, though small snacks and children's drinks (such as bottles or sippy cups) are often permitted.

We recommend checking the venue's website prior to your visit for their specific policies. Food and concessions are typically available for purchase on-site and are managed by the venue.

Are there bag policies and security at the event?

Yes. Bag policies vary by venue, and Jurassic Quest follows and enforces the host venue's guidelines during event hours. We recommend checking the venue's website prior to your visit for details on permitted items and bag requirements.

The safety of our guests and staff is a top priority. We work closely with each venue and local authorities to ensure appropriate security measures are in place throughout the event.

If you have specific questions about permitted items, please contact the venue directly for the most up-to-date information.

Tickets

What is the best way to buy tickets?

Purchasing tickets through the direct link on the Schedule & Tickets page at www.JurassicQuest.com is the OFFICIAL way to secure tickets for our events and receive the best price.

Tickets purchased from a site that is not directly linked from JurassicQuest.com may not be legitimate. If you have clicked on a link outside of JurassicQuest.com, we urge you to double check for authenticity before purchasing.

Jurassic Quest is not responsible for ticket prices/fees paid for tickets purchased on broker or resale sites.

Can we buy tickets at the door?

Advance purchase is strongly encouraged! Our most popular days and times frequently sell out. Walk-up tickets are subject to availability and cannot be guaranteed. Additional fees may be charged at the entrance. Ticket prices are determined by demand and may change. Both online and at the entrance, all tickets are subject to applicable taxes and fees.

What forms of payment are accepted?

We accept the following electronic payment methods for tickets: Visa, MasterCard, American Express, Discover, Apple Pay, Google Pay, and Cash App.

Inside the event, the Dino Store accepts the above payment methods as well as cash for activity tickets and merchandise.

Please note: Parking and concession purchases are managed by the local venue. Many venues are cashless and accept card payments only. We recommend checking the venue's website before your visit for their specific payment policies.

Does Jurassic Quest offer discounts with GOVX?

Yes! Jurassic Quest is proud to partner with GOVX to offer exclusive ticket discounts to those who serve our communities.

Eligible guests include: Active Duty Military & Veterans, Law Enforcement, First Responders, Medical Personnel, Government Employees, and Teachers.

We're honored to say thank you for your dedication and service by providing special savings for you and your family. To verify eligibility and access discounted tickets, click HERE!

What is included with my ticket?

All guests ages 2 and up will need an admission ticket. Ticket inclusions vary by ticket type and age:

Kids General Admission (Ages 2–10) – Includes: Entry to Jurassic Quest, Dinosaur exhibits & walk-through experiences, Craft stations, Fossil digs, Tricera-TOTs soft play area. Does not include rides or inflatable attractions. Rides and activities can be purchased separately on-site.

Kids Ultimate Admission (Ages 2–10) – Includes everything in General Admission, PLUS: Unlimited rides, slides & bounce houses, Jurassic Jeeps & dinosaur rides, T.Wrecks Derby Raceway, All hands-on activity areas. This ticket is required for children who want to participate in rides or inflatables. Premium add-ons (Face Paint, Green Screen, etc.) are not included.

Kids Dino-Mite Experience (Ages 2–10) – Our VIP experience! Includes everything in Ultimate Admission, PLUS: Fast Lane access at select rides, Exclusive Dino Meet & Greet, VIP Dino-Mite lanyard & credential, One Face Painting session, One Green Screen photo experience.

Adult General Admission (Ages 11+) – Includes: Entry to all exhibits, Craft stations, Fossil digs, Tricera-TOTs access, Walk-through experiences. Adults and youth 11+ do not have access to rides or inflatables due to age and weight restrictions.

Can a child under 2 participate in the activities?

Children under 2 receive free General Admission and are welcome to enjoy the dinosaur exhibits, live shows, Raptor Training, and the Tricera-TOTs soft play area.

If a child under 2 would like to participate in rides, inflatables, fossil digs, or other ticketed attractions, you may purchase a Kids Ultimate Admission or Kids Dino-Mite Experience, or buy individual Activity Tickets on-site. Activity Tickets are valid for one ride or activity.

Please note: Larger attractions require a minimum height of 36 inches. All rides and inflatables have a maximum weight limit of 140 lbs. and maximum age of 10. Socks are required for inflatables.

Do adults need a Kids Ultimate or Kids Dino-Mite ticket?

No. Adults only need a General Admission ticket to enter and accompany their child throughout the event to supervise or assist them.

Can I upgrade my child's ticket after purchasing it?

Children between the ages of 2 and 10 can upgrade their ticket to the Kids Ultimate Ticket or Kids Dino-Mite Experience at the event. Upgrades can be done at the Dino Store, located inside the event.

What should I do if I can't find my order confirmation email containing my tickets?

Our team is ready to help! Please contact our Customer Service Department at customerservice@jurassicquest.com with the city that you purchased for as well as the name and email address on your order, as well as the event city for which you made the purchase.

What if I am unable to attend the event?

All ticket sales are final, and refunds are only permitted if Jurassic Quest cancels the event or if the customer has purchased Ticket Protector.

What is Ticket Protector?

Ticket Protector provides reimbursement for all ticket costs if you are unable to attend the scheduled event for any reason, including COVID-related issues. No-questions-asked reimbursement is available until 11:59pm the Wednesday before the scheduled event. Ticket Protector must be purchased at the time tickets are purchased. It cannot be added after tickets have been purchased.

Merchandise

Who do I contact regarding merchandise?

If you have any questions about Jurassic Quest merchandise or souvenirs, please send your contact details, show city and date attended, and a full description of your item to our Customer Service Team at customerservice@jurassicquest.com for assistance.

How can I purchase show souvenirs other than at a Jurassic Quest event?

Jurassic Quest merchandise and souvenirs are only available for purchase at the show at our Dino Store.

What is included in a Quest Pack?

Quest Packs are a fantastic way to extend your quest! Buy in advance and you will receive surprise souvenirs, crafts, and activities inside of a drawstring backpack. Quest Packs will be distributed on site when you are checked into the event. Quest Packs do not include admission tickets or upgrades. Quest Pack items may vary.

Accessibility

Does Jurassic Quest offer sensory friendly accommodations?

Yes! Every Saturday, we host a special Sensory-Friendly Hour, opening one hour early for a calmer, more comfortable experience. This session is ideal for guests who benefit from a lower-stimulation environment, including individuals with sensory processing differences, autism spectrum disorders, seizure disorders, and/or medical conditions.

During this session, you can expect: Smaller crowds, Reduced sound levels, Brighter lighting, and Full access to exhibits, activities, and interactive experiences.

Our team is on hand to help create a welcoming, inclusive environment so every family can enjoy the magic of Jurassic Quest. For more details about our accessibility offerings, click HERE.

Is the event wheelchair accessible and does Jurassic Quest rent wheelchairs?

Jurassic Quest indoor events are wheelchair accessible, but we do not provide rentals. You will need to contact the venue directly to inquire about wheelchair or scooter rental availability.

Does Jurassic Quest accept Access 2 cards at Canadian events?

Yes, Jurassic Quest does accept Access 2 cards at our Canadian events. You do not need to purchase a ticket for the support worker. All you need to do is provide your Access 2 card at check-in and one (1) support worker can enter with you for free. Please note that all other attendees, ages 2 and up, will require an admission ticket to enter. For more information on Access 2 cards, click HERE.

Does Jurassic Quest offer accommodations for deaf individuals?

The exhibit tour, Tyrano-TOUR-us, includes subtitles throughout the show. If you plan to bring an interpreter, please contact customer.service@jurassicquest.com so that we can make the necessary arrangements.

Are service dogs welcome?

Service dogs that provide a task for their handler, as outlined by the Americans with Disabilities Act, are more than welcome! For up-to-date information on service dogs according to the Americans with Disabilities Act, please visit their website, linked HERE.

Are pets and Emotional Support Animals (ESAs) allowed?

Pets are not permitted inside Jurassic Quest events.

Family Quest Entertainment

About Family Quest Entertainment

Family Quest Entertainment creates immersive, interactive experiences that bring families together through imagination, adventure, and discovery.

Our flagship experience, Jurassic Quest, transforms venues across North America into a world of life-sized dinosaurs, hands-on activities, and creative play. Families can walk among realistic animatronic dinosaurs, meet baby dinos, experience live Raptor Training, dig for fossils, and explore activity zones designed to spark curiosity and movement.

Since 2013, Jurassic Quest has entertained millions of guests in more than 250 cities, continuing to grow as we create bigger, more memorable experiences each year.

Family Quest Entertainment is proudly owned by L2 Capital Partners.

At our heart, we believe the best family memories are made when imagination runs wild and we're honored to help create those moments in communities across the country.