Frequently Asked Questions about the Drive Thru

DO I NEED TO PURCHASE TICKETS OR CAN WE BUY ONSITE?
At this time, Drive-Thru Tickets MUST be purchased on-line here. NOTE: The Add-On Bundles do NOT include a Drive-Thru Ticket. They are Bundles you can buy along with a separate Drive-Thru Ticket at a 20% discount. Each Car MUST HAVE a Drive-Thru Ticket to enter the event. The price for a Drive-Thru Ticket is PER CAR (not per person).
ARE TICKETS REFUNDABLE?
Tickets are not refundable unless in the case of a canceled event.
CAN WE HAVE PEOPLE IN OUR TRUCK BED?
No, Everyone will need to be inside of the vehicle.
CAN WE PULL A TRAILER IN THE EVENT?
No. Trailers will not be allowed in the Drive-Thru
‍DO YOU ACCEPT CREDIT CARDS?
‍Yes, we accept American Express, VISA, MasterCard, and Discover credit cards.
IS ALCOHOL PERMITTED?
No, Alcohol is not permitted on the premises.
DO YOU ACCEPT CASH PAYMENTS?
We will be accepting cash payments for Drive-Thru merchandise. Drive-Thru Tickets must be purchased on-line in advance.
WHAT IF I WANT TO BRING LARGE GROUPS OF PEOPLE IN A VAN OR BUS?
You must purchase a special large vehicle ticket for a vehicle that seats 9-15. The restrictions for large vehicles are as follows: The vehicle must be less than 25 feet in length and less than 10 feet in height.
DO YOU DRIVE-THRU IN YOUR OWN CAR? CAN WE RENT A SHUTTLE OR GOLF -CART?
Guests must travel through in the comfort of their own vehicle. No rentals will be provided.
HOW LONG DOES THE DRIVE-THRU TAKE?
‍The Jurassic Quest Drive-Thru experience lasts last up to an hour.
SINCE I AM IN MY VEHICLE, WILL I BE ALLOWED TO SMOKE?
‍Smoking of any kind is not allowed while touring the exhibit.
ARE PETS ALLOWED?
‍Yes, you are more than welcome to bring along your furry friends to meet their dinosaur buds. Pets and people must remain in their vehicles unless they are in designated areas where stopping is allowed.
WILL I BE ABLE TO GET OFF TO GO TO THE RESTROOM?
‍Yes, however, due to traffic and social distancing guidelines, face masks are to be worn when you exit your vehicle to use the restrooms.
‍ONCE WE EXIT THE DRIVE-THRU, CAN WE COME BACK THE SAME DAY?
‍Guests may not return after exiting the drive-thru on the same day without paying admission again. Tickets expire once guests exit the drive-thru.
WE CAME WHEN THE WEATHER WASN’T IDEAL, CAN WE GET OUR MONEY BACK?
‍We do not offer any refunds due to inclement weather. If the weather limits visibility and is to the point we cannot operate or provides a less than experience we will reschedule your tickets for a different date.